Somerset County Communications Center
E9-1-1 Screens
There are four screens on the 9-1-1 computer at the Communications Center that may help you understand the new possibilities available for dispatch.
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201
ANYTOWN FIRE ANYTOWN AMBULANCE
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To describe some of the information
provided: The RESD indicates that this is a residence. Other "codes" are BUSI and COIN. Which indicate that the call is coming from a business or a Payphone. After that code is the time and date. Time on this screen is indicated in military time. The next line shows the phone number then the subscriber to the phone service at that location. Below that is the Street Number, Street Name and Town. Notice that the Street name is Pirate. If it is an Ave or Lane or Drive, it would indicate AVE or LN or DR. The term "street" is understood when nothing is provided. After the address is the ESN # assigned to that location. The next three lines show the law enforcement, the fire and rescue services for that location. This information is very valuable to the dispatcher answering your call. If your town has not done addressing this screen will only indicate No Record. An Incorrect ALI report will be done. |
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| Supplemental Information When taking the call, if dispatcher determines tht some of the information they received could be useful to any dispatcher receiving a call from the same location in the future, they can record the information as Supplemental Information. They would fill in a potential supplemental information request. Supplemental information flags the phone number / location with information submitted by the dispatcher. If someone calls from that number again, the call is flagged with a pink "+" sign just under the ALI screen (black screen above). By clicking on the Supplemental Information button, the dispatcher can find what type of information has been logged for this phone / location. |
Types
of Information
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| Notes Everytime someone calls from a phone number / location, it is recorded into a database. When a second call comes in, the dispatcher can tell that someone has called in before and the last date in the NOTES window. This also allows for a "note" to be posted on a particular call. Say for example, there was a problem with that call. The dispatcher could record the problem, print it off and give it to their supervisor. It would stay in the database for future reference. Notes are for information that a dispatcher may want to record, but not necessarily beneficial for every call that may come in from the phone number / location. |
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| Date | ||
| 09/26/2001 10/01/2001 n 10/26/2001 11/14/2001 |
Notes | |
| In
the above example, the date with the "n" after it, indicates
there is a "note" for that date. The dispatcher can highlight
that date and read the information available in the "notes"
window beside the dates. |
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| The 9-1-1 equipment is capable
of recognizing a TTY call and or it is possible for the dispatcher to
initiate a TTY "call" or request. It is the policy of the Communications
Center that all silent calls are tested with TTY. A "silent call"
is a call where once the dispatcher answers the phone and there is no
response, they initiate use of the TTY to see if the call is that of a
person using a TTY device. The state also trains dispatchers to use the 9-1-1 equipment to test for TTY calls. The state takes it one step further. They train the dispatchers that if they still don't get a response from TTY, to take the APU out of TTY mode and to initate a series of questions that would enable the caller to respond by hitting a key on the phone's number pad. By doing this the numbers will show on the ALI screen of the APU (a LED display only) and will indicate what type of problem there might be. |
The TTY window
on the 9-1-1 Computer screen shows some "canned" or recorded
responses for the dispatcher to use. Some of the responses are listed
below. |
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